For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total cost of ownership) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

I've told it so many times.

I've told it so many times.

In theory, it's great. But I'm concerned that repeatedly when we look around the most troubled school districts, there is read more

In theory, it's great. But I'm concerned that repeatedly when we look around the most troubled school districts, there is not a lot of choice being given to kids. The school districts drag their feet.

The Lehigh Valley economy in 2005 is a lot healthier than it has been in a long time.

The Lehigh Valley economy in 2005 is a lot healthier than it has been in a long time.

I would say it would come down to Reggie or myself of Johnny Crumpler or Daryl (Baysden), just for the read more

I would say it would come down to Reggie or myself of Johnny Crumpler or Daryl (Baysden), just for the experience. All of us have played the courses right much.

It was a gutsy call. Somebody's got to get through.

It was a gutsy call. Somebody's got to get through.

It's not that the ground motions in 1906 were significantly larger than those in 1989it's that the area experiencing intense read more

It's not that the ground motions in 1906 were significantly larger than those in 1989it's that the area experiencing intense shaking was much, much greater. We don't know if the next rupture will look like 1906 earthquake, but we know that many of the same areas hit hard in 1906, like San Francisco, Santa Rosa, and the Santa Cruz mountains will be hit hard again in the next large earthquake on the San Andreas Fault .

There will be a procedure to present the government to parliament for discussion and approval.

There will be a procedure to present the government to parliament for discussion and approval.

This summit is a huge test for Russia.

This summit is a huge test for Russia.