Jay Allen

Intentionally, we over-react to customers. That's why we've been so successful. If a customer tells us something, we not only read more

Intentionally, we over-react to customers. That's why we've been so successful. If a customer tells us something, we not only react to it, but over-react to it. In this case, over-reacting was wrong.

There have been talks for 12 years.

There have been talks for 12 years.

The company has grown to appreciate — including our board — just how important the external and internal reputation of read more

The company has grown to appreciate — including our board — just how important the external and internal reputation of Wal-Mart is.

It was a terrible tragedy, but I was pleased ù being out of town and having these discussions (of retirement) read more

It was a terrible tragedy, but I was pleased ù being out of town and having these discussions (of retirement) going on ù to see all these good things that the company and my team did without me.

The company has grown to appreciate including our board just how important the external and internal reputation of Wal-Mart is.

The company has grown to appreciate including our board just how important the external and internal reputation of Wal-Mart is.