Jay Allen

WE PROVIDED SOME GUIDANCE for them.

WE PROVIDED SOME GUIDANCE for them.

There have been talks for 12 years.

There have been talks for 12 years.

The company has grown to appreciate including our board just how important the external and internal reputation of Wal-Mart is.

The company has grown to appreciate including our board just how important the external and internal reputation of Wal-Mart is.

The company has grown to appreciate — including our board — just how important the external and internal reputation of read more

The company has grown to appreciate — including our board — just how important the external and internal reputation of Wal-Mart is.

Intentionally, we over-react to customers. That's why we've been so successful. If a customer tells us something, we not only read more

Intentionally, we over-react to customers. That's why we've been so successful. If a customer tells us something, we not only react to it, but over-react to it. In this case, over-reacting was wrong.